Saturday, May 8, 2010

Big Mistakes - What They Can Teach Us


I messed up. I underbid my first big project by several thousands of dollars, and I feel completely incompetent.  I put my boss and crew through a heck of a week at the project site, and now I got worry.

So, instead of going into the details, I'll tell you what I learned from my mistakes (and my two hour meeting with my boss).
  • Bid better. A client may not want/be able to pay for the amount reflected on their estimate. That's understandable. Rather than reducing our prices, however, we should make suggestions about phasing the project and/or omitting certain items.  In the case of this particular project, we cut costs wherever we could to fit the client's budget, and in so doing, we backed ourselves into the tinniest of corners.
  • Double check. Triple check. Octuple check your numbers. I left off a portion of the estimate which cost our company, and could have easily been avoided if I checked the plant orders with the bid. There were other major discrepancies that also could have been caught. Though I had the estimate reviewed and checked initially by my co-workers, we should have gone over it again together when we were finalizing costs and placing orders.
  • Don't worry about spending "too much" time creating an accurate estimate. It's better to spend company time researching and calculating costs if it results in a flawless estimate than skimping on time and underbidding the client. I often feel constrained by our itemized time sheets, because it shows how much time I spend on a project. Time spent can be interpreted as time wasted, and that's the last thing I need to worry about.
So, how do I move forward with projects and perfect the art of estimating without running the company into the ground in the process?

Butting Heads in the Office


I had the longest meeting with my boss yesterday. The meeting wasn't long; it was the battery of criticism I received and wasn't prepared for.

 There seems to be a communication barrier between us, which makes certain projects difficult to understand and work on. I play several roles in my position, one being the Decipherer of information and Transcriber of design ideas. My other role is Messenger of information between my boss and our subcontractors and crew.

I now realize that I have to:
  • Take initiative in getting the information I need, because it won't necessarily be provided. This includes design notes, drawings, photos, estimates, accurate measurements, site analyses, and any other relevant information. I need to make sure I ask for all that up front so I can avoid these communication barriers down the road.
  • Meet with all the players on site. This it's been working: my boss goes on site, brings back information, which I then send on to our subcontractor, and what results is a bad game of telephone. In order for our projects to be successful, we all need to take the time to work together on site. But, of course, the limiting factor is time, so I need to be proactive about scheduling that time. That or I make the suggestion that my boss work with the subs directly, and leave me out of the equation.
Any thoughts?