Ill Communication

A fork in the woods? A 'y'? What?

Communication 101: Be clear with your clients. Be clear with your staff and coworkers. After talking with clients, coworkers, and the boss today, I learned a bit more about learning a bit more. Yes, that's right. The more I know, the less time I waste and the better I can do my job. The less I know, the less I can do and the more I seem like an idiot to said clients, coworkers, and boss.

A client called the office today, confused about the "whole process," asking if I could explain how it all works. She was a bit frazzled, because she wasn't aware of what had been happening since her initial consult with my boss, and what would occur at the proposed concept plan meeting. She had good reason to be a little upset: the entire process of meeting, designing, proposing, humming and hawing, budgeting, etc. hadn't been clearly explained to her. She wanted numbers, too, like the design and install estimates, which I couldn't possibly give over the phone. Would she really want to meet with us after I rattled off a handful of insignificantly high numbers? Probably not. So, I encouraged a meeting of the minds for next week, at which point my boss can break the news, and I can listen and learn. And take good notes.